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Approaches

I make use of an iterative deign lifecycle. I will always involve real users at every part of the process to ensure that outcomes are as user-centred as possible.

I conduct research to understand the user and the problem space, triangulate data and insight to define the strategy and then test the concepts. ​

I'm highly collaborative and work closely with stakeholders across the business to create empathy and fuel problem-solving with insight. 

Skills

Facilitating & Interviewing
Analysis
Agile methodology
End-to-end user research 
Project Management
Survey design
Digital
Design Thinking 
Stakeholder Managemnet
Participant recruitment
Requirements gathering 
Qualitative 
Coaching & Mentoring
Research commissioning 
User Needs identification 
Quantitative 

Methods

  • User testing

  • Contextual inquiry

  • Personas

  • Scenarios

  • Card sorting

  • Focus groups/workshops

  • Online surveys

  • Diary studies

  • Prototyping

  • Story boarding

  • Cognitive Walkthrough

  • Heuristic Evaluation

  • Storytelling

  • Depth interviews

  • Journey and task mapping

  • Ethnographic research

Some tools that I love working with...
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